# What will Zoom Communications, Inc. say during their next earnings call

> Enterprise leads at 96%, runner-up 94% across 12 winner-take-all outcomes — refreshed 1 h ago.

URL: https://simplefunctions.dev/odds/earningsmentionzm
Updated: 2026-08-24T13:20:49.032Z
Category: general
Status: active

## Headline

- Leader: Enterprise at 96%
- Runner-up: Contact Center at 94%
- Outcomes: 12 (winner-take-all)
- Venue: Kalshi (12 contracts)
- 24h volume: $2K

## Bound contracts (12)

| Outcome | Price | 24h | Volume | Venue | Slug |
|---|---|---|---|---|---|
| Enterprise | 96¢ | +31pp | $9 | kalshi | /markets/what-will-zoom-communications-inc-say-during-their-kalshi-kxearningsmentionzm-26aug25-ente |
| Contact Center | 94¢ | +53pp | $207 | kalshi | /markets/what-will-zoom-communications-inc-say-during-their-kalshi-kxearningsmentionzm-26aug25-cont |
| Churn | 93¢ | −1pp | $35 | kalshi | /markets/what-will-zoom-communications-inc-say-during-their-kalshi-kxearningsmentionzm-26aug25-chur |
| AI Companion | 92¢ | +11pp | $893 | kalshi | /markets/what-will-zoom-communications-inc-say-during-their-kalshi-kxearningsmentionzm-26aug25-aico |
| Zoom Phone | 92¢ | ±0 | $0 | kalshi | /markets/what-will-zoom-communications-inc-say-during-their-kalshi-kxearningsmentionzm-26aug25-zoom |
| System of Action | 83¢ | −1pp | $3 | kalshi | /markets/what-will-zoom-communications-inc-say-during-their-kalshi-kxearningsmentionzm-26aug25-syst |
| Workvivo | 82¢ | +1pp | $29 | kalshi | /markets/what-will-zoom-communications-inc-say-during-their-kalshi-kxearningsmentionzm-26aug25-work |
| Agentic | 81¢ | +3pp | $0 | kalshi | /markets/what-will-zoom-communications-inc-say-during-their-kalshi-kxearningsmentionzm-26aug25-agen |
| My Note | 75¢ | +31pp | $447 | kalshi | /markets/what-will-zoom-communications-inc-say-during-their-kalshi-kxearningsmentionzm-26aug25-myno |
| Scribe | 28¢ | −2pp | $208 | kalshi | /markets/what-will-zoom-communications-inc-say-during-their-kalshi-kxearningsmentionzm-26aug25-scri |
| Federal | 25¢ | +6pp | $144 | kalshi | /markets/what-will-zoom-communications-inc-say-during-their-kalshi-kxearningsmentionzm-26aug25-fede |
| Zoom Doc | 14¢ | −1pp | $394 | kalshi | /markets/what-will-zoom-communications-inc-say-during-their-kalshi-kxearningsmentionzm-26aug25-zoom2 |

## 30-day trajectory

| Day | Enterprise | Contact Center | Churn |
|---|---|---|---|
| 2026-08-19 | 62 | 40 | 72 |
| 2026-08-20 | 93 | 93 | 79 |
| 2026-08-22 | — | — | 92 |
| 2026-08-23 | — | — | 91 |

_4 days of price history captured. Each row is the daily mean of intraday 5-min captures._

## What moved the line

- 2026-08-20 · Contact Center +53pp 40→93¢ · kalshi
- 2026-08-20 · AI Companion +45pp 37→82¢ · kalshi
- 2026-08-20 · My Note +38pp 14→52¢ · kalshi
- 2026-08-23 · My Note +31pp 41→72¢ · kalshi
- 2026-08-20 · Enterprise +31pp 62→93¢ · kalshi

## Analysis

This probability estimates that Zoom will mention customer churn as a significant topic during their next earnings call, with markets pricing this at 67%. Churn has become increasingly relevant given competition from Teams and market saturation in videoconferencing. The probability reflects recent trading activity, with Contact Center and Enterprise initiatives trading similarly high, suggesting investors expect multiple product developments to be discussed. Key drivers include whether Zoom's customer retention has stabilized or deteriorated, and whether management proactively addresses competitive pressures. The earnings call itself—typically scheduled within 30-45 days of quarter-end—represents the direct resolution event. Traders are essentially betting on management's candor about subscriber trends and whether churn will be highlighted as a concern or downplayed in favor of growth narratives around AI and diversification.

### Key factors

- Zoom's actual customer churn rate in the most recent quarter relative to historical levels and analyst expectations
- Whether recent product launches (AI Companion, Contact Center) show sufficient traction to offset core videoconferencing market saturation
- Management's strategic messaging choice: emphasizing growth initiatives versus addressing retention challenges
- Trading volume concentration on Contact Center (60¢) and Enterprise (60¢) versus Churn (67¢) suggests overlapping expectations about multiple topics
- Timing of the earnings call and whether it follows a period of negative analyst sentiment or activist investor pressure regarding user retention

## Methodology

Headline is the **leader's price**, not an arithmetic mean — averaging disjoint winner-take-all outcomes is meaningless. Per-outcome prices come from the venue's last-traded mid; cross-venue values are simple means across contracts on each venue.

## How to use this data

- HTML: https://simplefunctions.dev/odds/earningsmentionzm
- JSON: https://simplefunctions.dev/api/public/odds?slug=earningsmentionzm

## License

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